Senior Manager, Settlements

The jobholder leads a dynamic, and multi-product team responsible for managing critical operational processes, controls and delivering a high-quality service to a diverse range of highly demanding clients. They are accountable for end-to-end delivery of Settlements, FX, and NRBS operations for a particular country / market ensuring that we are aligned F2B where certain activities are managed in our hubs, we mitigate any operational, regulatory or client risks and enable the FSS businesses.

The jobholder plays a role in the definition and implementation of transformation initiatives, service, and control standards in the country / market. The jobholder pulls out country and specific themes that need to be addressed across the region and / or globally. Whilst simultaneously ensuring best practice and Group standards are adhered to in the region. This requires a high degree of understanding of the differences and nuances between the inputs from markets and the resultant impact on the global operating model.

The role requires extensive collaboration with regional and country functions such as our hub operational teams (where relevant), Front Office, Middle Offices, Sales, Client Management, Legal, Compliance, Risk and Product Management. To drive change in the local country teams when it comes to identifying opportunities for transformational projects but also in the managing of the day-to-day processes and controls and ensuring regional priorities are being worked on as part of our global agendas.

The job holder carries out the end-to-end operational responsibilities in the country / market and works closely with the other custody operations Asia country leads, central processing teams (GBS), country FSS business head, Country FSS Product, regional and group risk heads. To ensure that the operational units perform optimally and can articulate a forward-looking view of business growth, emerging local trends, and regulations to develop a platform consistent with the Bank’s and business’ strategic ambition.

This role has supervisory responsibilities and the Bank’s supervisory principles must be followed. The jobholder monitors the performance of operations through key metrics such as – volumes, productivity, accuracy, service levels, losses / lapses, issues, risk registers and cost budgets. Collectively responsible and accountable for the setting and governance of infrastructure processes and frameworks for robust compliance and controls. There is a focus on people management and client engagement required.

Key Responsibilities

• Contributes to the definition of best-practice global operating standards and operating environment within the Target Operating Model (TOM).
• Implements TOM and oversees its ongoing development in the country / market in addition to local market standards and approved client needs.
• Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations, and laws.
• Strong advocate of service consistency within and across regions. Actively takes steps to eliminate / minimise use of non-standard solutions.
• Identifies strategic service delivery issues relating to technology, process, human resource, and service quality and implements appropriate solutions.
• Ensures the operations teams are optimised and that resources are effectively managed to rapidly fill any service gaps identified.
• Participate in developing the strategic operations direction and roadmap for FSS, align with Business Strategy and investment appetite.
• Support Architecture changes in formulation of Best Practice and apply agreed methodologies in FSS and CIB.

The Ideal Candidate

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

What We Offer

#J-18808-Ljbffr