Customer Support Associate- Cantonese Speaking

About the role

As a Customer Support Associate at Apar Technologies Sdn Bhd, you will be responsible for providing exceptional customer service to clients, with a focus on Cantonese-speaking customers. This full-time role is based in Kuala Lumpur and is an excellent opportunity to join a dynamic and growing technology company.

What you'll be doing

• Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer responsibility.
• Responsible for answering, commenting and replying to inquiries.
• Responsible to ensure that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.
• Support the activities of the Customer Engineers (CEs) assigned to him / her or within a particular geographic region or territory.
• To plan, prioritize, assign and monitor all open work orders for the CEs.
• Accept ownership of work orders routed to the Call Centre Monitoring and controlling all outstanding work orders within specific geographical areas as assigned.

What we're looking for

What we offer

At Apar Technologies, we value our employees and are committed to providing a supportive and collaborative work environment. Some of the key benefits you can expect include :

About us

Apar Technologies Sdn Bhd is a leading provider of innovative technology solutions in the Malaysian market. Our mission is to empower our clients with the latest advancements in technology, helping them to achieve their business goals and stay ahead of the competition. With a strong focus on customer satisfaction, we are committed to delivering exceptional service and support to our clients.

Apply now for this exciting opportunity to join the Apar Technologies team as a Customer Support Associate - Cantonese Speaking.