After-sales Engineer

Respond to technical inquiries and provide remote or on-site assistance for battery systems.

Diagnose and resolve performance or quality issues reported by customers.

Training & Documentation

Provide training to customers on battery usage, maintenance, and safety procedures.

Prepare and update technical service documents and user manuals.

Feedback & Product Improvement

Collect and analyze customer feedback and failure data.

Report findings to internal teams to support product optimization.

Warranty & Service Management

Handle warranty claims, replacement procedures, and service records.

Coordinate with suppliers and internal departments for parts and technical solutions.

Compliance & Safety

Ensure all after-sales activities comply with safety standards.

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