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(WFH) Workforce Monitoring Assistant - Fresh Grads

(WFH) Workforce Monitoring Assistant - Fresh Grads

Alpha Iota BPOBatu Pahat, Johor, Malaysia
10 hari lalu
Penerangan pekerjaan

Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Base pay range

Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams
  • and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing :

  • Monitor team performance, productivity, and attendance through dashboards and tracking tools.
  • Analyze daily, weekly, and monthly performance reports to identify trends and areas for improvement.
  • Provide real-time alerts or notifications to team leaders regarding workflow issues, underperformance, or inactivity.
  • Track adherence to schedules and ensure service level agreements (SLAs) are met.
  • Prepare performance summaries and highlight insights for management review.
  • Recommend workflow optimizations and process improvements to enhance team efficiency.
  • Support the implementation of productivity tools, reporting systems, and monitoring procedures.

    • To be successful in this role, you will need to have :

  • Proven experience in workforce analysis, operations support, or productivity monitoring is an advantage (preferred in customer service, operations, or shared services).
  • Fresh graduates are encouraged to apply.
  • Well-versed in Mandarin and English.
  • Strong analytical and problem-solving skills.
  • Proficient in Microsoft Excel, Google Sheets, or data visualization tools.
  • Excellent attention to detail and ability to manage multiple priorities.
  • Good communication and coordination skills across teams and departments.

    • Seniority level

    Entry level

    Employment type

    Full-time

    Job function

    Other

    Industries

    Outsourcing and Offshoring Consulting

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