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Assistant Front office Manager
Mangala Estate Boutique ResortKuantan, Pahang, Malaysia4 hari lalu
Penerangan pekerjaanDiploma or Bachelor's Degree in Hospitality Management, Business Administration, or a related field preferred. 2–4 years of experience in hospitality, with at least 1 year in a supervisory or team lead role. Familiarity with resort management systems (e.g., Opera System) is a strong advantage. Excellent interpersonal and communication skills. Flexible and adaptable to work in a dynamic environment Strong leadership and team coordination abilities. Well-organized with good time management and multitasking skills. Committed to providing top-tier guest service and maintaining resort standards. Bilingual proficiency in English and Bahasa Malaysia; other languages such as Mandarin, French, or German are a plus. Flexibility to work evenings, weekends, holidays, and in outdoor environments as needed. CPR and First Aid certification is a plus. Mandarin-speaking candidates preferred to serve Mandarin-speaking customers.
As the Assistant Front Office Manager, you will play a vital role in ensuring exceptional guest experiences. In this full-time position, you will be responsible for the day-to-day operations of the front office, working closely with the Front Office Manager to uphold the highest standards of service and hospitality.
Key Responsibilities
- Oversee Daily Front Desk Operations - Ensure smooth, efficient check-in / out, room assignments, and accurate billing while maintaining a hospitable lobby atmosphere.
- Lead, Coach & Develop Front Office Team - Schedule, train, and mentor staff; conduct performance reviews and reinforce service standards to achieve consistently high guest-satisfaction scores.
- Coordinate Guest Services & Logistics - Arrange transportation, excursions, and special requests; work closely with Concierge, Housekeeping, and F&B to deliver seamless, personalized experiences.
- Act as Cross-Department Liaison - Proactively communicate guest movements, VIP arrivals, and operational needs to all relevant departments for flawless execution.
- Implement & Uphold SOPs - Assist in drafting, updating, and enforcing front-office policies, emergency procedures, and quality checklists; ensure team compliance with brand standards and local regulations.
- Manage Records & Reporting - Maintain precise guest profiles, financial postings, and shift reports; analyze data to identify trends and recommend service or revenue improvements.
- Resolve Guest Issues Promptly - Handle inquiries, feedback, and complaints with professionalism and empathy, escalating complex cases and following up to closure.
- Support Revenue & Cost Control Initiatives - Monitor room inventory, apply upselling techniques, validate night audit results, and identify opportunities to optimize occupancy and ancillary revenue.
Qualifications
Physical Requirements
Ability to stand and move for extended periods.
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Buat amaran kerja untuk carian ini
Front Office Manager • Kuantan, Pahang, Malaysia