Manager, Digital Banking

Key Responsibilities

• Manages cross-discipline project governance to ensure collaboration at strategic to working level to achieve transformation project goals
• Manages multiple digital portfolios, which covers multiple digital channels, products, and services.
• Manages team member to drive projects deliveries, including liaising with stakeholders, IT, vendors and / or external parties.
• Adopts and propagates Agile / Lean practices in delivering modular functionality quickly and efficiently
• Craft portfolio strategy for channel development and innovation in alignment with Bank's objective.
• Drive end-to-end digital innovation projects deliveries, which includes overseeing the development progress to ensure that its costs and timelines are managed
• Participate in business user requirement workshops to takeover as project scope for end to end digitization & operation exception handling
• User experience centred design approach to validate and deliver against intended users / audience needs
• Liaises with business users, stakeholders and / or external parties to define requirements for each product or service being developed.
• Work with IT application support, vendors, and technology partners to resolve technical issues and rollout services
• Develop, test, train, cutover and support implementation and "operationalize" the service rollout
• Deliver services accordance to the SLA for both internal and external customers

Requirement