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Technical Support Analyst
Helius TechnologiesKota Damansara, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanProven experience in IT technical support or service desk operations. Strong knowledge of Microsoft applications, conference tools, and MDM solutions. Ability to analyze problems, provide effective resolutions, and manage incident. Must be fluent in Mandarin or Cantonese in addition to English.
Job Summary
We are seeking a Technical Support Analyst to provide end-user support and service desk assistance for enterprise users in Malaysia, as well as remote L1–L2 support for Hong Kong and Taiwan. The role involves troubleshooting, hardware / software deployment, and coordination with regional IT management.
Key Responsibilities
- Provide onsite technical support for desktops, laptops, mobile devices, and enterprise applications.
- Deliver remote L1–L2 support to end users in Hong Kong and Taiwan, ensuring SLA compliance.
- Troubleshoot technical issues and clearly communicate solutions to non-technical users.
- Manage incident lifecycle, including opening, monitoring, and closing tickets.
- Support Microsoft applications (Office / Outlook), Lenovo Hub, conference tools, and MDM solutions (VMware Workspace One).
Qualifications
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Technical Analyst • Kota Damansara, Selangor, Malaysia