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Executive / Senior Executive Due Diligence Compliance
t Service (M) BhdKuala Lumpur, Kuala Lumpur, Malaysia13 hari lalu
Penerangan pekerjaanSPM or Diploma or Degree holder or professional qualification in relevant disciplines. Minimum 2 to 3 years working experience in collection in general or any related field. Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred. Good PC skills and proficient in MS Office applications. Good negotiation, communication and writing skills in both English and Bahasa Malaysia Excellent planning and execution, time management and ability make decision in critical situation. High team spirit and ability make decisions in critical situation and resolve customer issue in timely manner. Able to support, work under pressure, handle operation with minimum supervision and manage stress. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
Responsibilities
- To answer and follow up customer phone calls and emails, responding to customers’ queries and concerns pertaining to Due Diligence related matters.
- To assist Unit Head and above on operation planning, handling calling activities and complaint, administration and any operation related matter.
- To provide professional customer support and excellent customer service.
- To manage customer accounts / calling activities set by Management on daily / monthly / yearly basis.
- To call customer to obtain latest customer information (i.e. address), perform verification and update in system accordingly.
- To communicate with various departments for customer profile maintenance, resolve customers’ queries and problem.
- To handle Inbound or outbound calls efficiently, courteously and professionally.
- To report staff performance on daily / weekly / monthly basis, prepare Due Diligence report and highlight exception cases.
- To adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
- To conduct UAT and perform any ad-hoc task / matters assign by Management.
Qualifications
Knowledges, Skills and Abilities required
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