Telemarketer for Membership Retention (Part-time position)

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Direct message the job poster from Asian Institute of Chartered Bankers

About AICB

The Asian Institute of Chartered Bankers (AICB) is Malaysia’s premier professional body for the banking industry, guided by a council comprising representatives from Bank Negara Malaysia, The Association of Banks in Malaysia and the Malaysian Investment Banking Association. With a membership exceeding 37,000, our mission is to enhance banking standards by cultivating professionals with exceptional conduct, knowledge, and competence. As the sole institute in Southeast Asia authorised by the UK’s Chartered Banker Institute, we confer the prestigious Chartered Banker status. AICB collaborates with industry experts to ensure our qualifications are contemporary, empowering bankers with skills vital for the evolving banking landscape. Our commitment extends to supporting member growth through innovative learning, professionalism advocacy, thought leadership and networking opportunities.

Role Overview

We are seeking a Telemarketer to support our retention exercise for members with expired memberships. This role focuses on outreach, data updates, and assisting members through the renewal process.

Key Responsibilities

1. Contact expired members to update their profiles, including :

• Primary email address
• Verification of information through online searches

2. Inform members of their membership expiry and guide them through the renewal process.

3. Complete and submit daily call reports to the Manager and Senior Manager of the Membership & Services Division.

4. Achieve a daily target of 150 call attempts.

6. Support other ad hoc administrative or operational tasks as assigned.

Requirements

Why Join Us

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