Level 2 Technical Support Specialist – High-End / EV Automotive

Must be from Automotive Industry

We are seeking a highly skilled and customer-focused Level 2 Technical Support Specialist with hands-on experience in premium automotive brands, particularly in electric vehicle (EV) systems. The ideal candidate will provide advanced technical support to customers and service teams, troubleshoot complex vehicle issues, and ensure a high level of customer satisfaction. Prior experience in a call center or technical support environment is essential.

Key Responsibilities :

Provide Level 2 technical support for high-end and EV vehicles via phone, email, remote diagnostics tools, remote and video troubleshooting

Troubleshoot and resolve complex mechanical, electrical, and software-related issues.

Collaborate with Level 1 support, engineering teams, and dealerships to escalate and resolve issues efficiently.

Document all support interactions and technical findings in the CRM or ticketing system.

Assist in developing knowledge base articles and technical documentation.

Participate in shift work, including evenings, weekends, and holidays as required.

Maintain up-to-date knowledge of vehicle systems, software updates, and diagnostic tools.

Skills

• Strong understanding of EV systems, CAN bus diagnostics, and vehicle telematics.
• Excellent problem-solving and analytical skills.
• Strong communication skills in English (additional languages are a plus).
• Ability to work rotational shifts and extended hours when needed.
• Certification or training in automotive diagnostics or EV systems is a plus (e.g., ASE, OEM certifications).
• Decision-making skills.
• Experience in extended warranty.
• Cost management skills.

Qualifications

Job Type : Full-time

Pay : Up to RM4,000.00 per month

Benefits :

Work Location : In person