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Customer Experience Rep (Start ASAP)

Customer Experience Rep (Start ASAP)

ProspleSelangorMalaysia, Selangor, Malaysia
2 hari lalu
Penerangan pekerjaan

Join FedEx as a Customer Experience Representative to deliver exceptional support and service excellence for the Malaysian market.

Responsibilities

  • Provide first line of support by resolving customer inquiries and issues with empathy and professionalism
  • Manage shipment bookings, logistics queries, and provide real-time updates
  • Drive service excellence and customer satisfaction by anticipating problems and improving customer experience
  • Adhere to FedEx’s cultural values and compliance standards in all customer interactions
  • Perform additional duties as assigned by the Customer Experience Manager

Qualifications

  • Diploma / Degree graduates with at least 1 year of customer service experience; fresh graduates encouraged to apply
  • SPM / secondary education holders with 2-3 years experience in Shared Service Centre, Customs Clearance, Contact Centre, Operations, or general Logistics
  • Strong spoken and written English skills
  • Strong problem-solving skills with accuracy and attention to detail
  • Excellent interpersonal skills and a solution-oriented, customer experience excellence mindset
  • Ability to commit to a 1-year contract with potential for permanent role based on performance
  • Available to start immediately and work a 44-hour work week within normal office hours

    • Compensation & benefits

  • Competitive basic salary
  • Two-month guaranteed year-end bonus
  • Performance-based bonuses
  • USD 3,000 tuition assistance for personal development
  • Medical check-up, vision care, and dental benefits
  • Insurance outpatient and specialist coverage, possibly including dependents
  • Employee reduced rate shipping
  • Employee assistance programs for physical and mental wellbeing

    • Training & development

    Opportunities for career development through additional duties assigned by management and tuition assistance for personal growth.

    Career progression

    Potential conversion to a permanent role based on performance standards after the initial 1-year contract.

    How to apply

    Include your expected basic salary and notice period in your CV when applying to maximize your chances of being shortlisted.

    This job may close before the stated closing date, you are encouraged to apply as soon as possible.

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    Buat amaran kerja untuk carian ini

    Customer Experience Rep • SelangorMalaysia, Selangor, Malaysia