Software Support Engineer

Overview

Join to apply for the Software Support Engineer role at Hilti Group .

What’s the role?

It’s an incredibly exciting time to join the Hilti Digital Platforms team! We are redesigning the future of digital at Hilti and are looking for new team members to play an integral part in our digital transformation journey. As a Software Engineer in Support, you will work in a global, collaborative, fun, and agile work environment; you will be responsible for Service Now ticket support, troubleshooting and modifying our Enterprise E-commerce applications.

What does the role involve?

As a Software Engineer in DevOps and Support Team, you provide support for our Enterprise E-commerce applications through ServiceNow tickets, troubleshooting and configuring various applications, application development, and thought leadership in a highly agile team environment.

• You manage the backlog of tickets to act swiftly to resolve the incidents and respond to support / access requests.
• You manage SLA (service level agreement) and ensure the value creation for our customers and our organization.
• You provide support to a portfolio of initiatives and roll out of new projects across markets and business units, when necessary.
• You work in close collaboration with quality assurance team, development team, DevOps team, and other stakeholders.
• You create documentation of processes and case studies to create a knowledge base.
• You keep the high standards of the team for answering questions, sharing knowledge and offering help to other members of the team and the organization.

The job doesn’t stop with support! We are building Hilti’s next generation of developers and DevOps engineers through this team as you learn the applications from top to bottom.

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.

Benefits

What You Need Is

Why should you apply?

The Strategic Marketing team, at our three locations in Boulogne-Billancourt - France, Texas - USA, and Kuala Lumpur - Malaysia, consists of 130+ team members in 15+ scrum teams working with the newest technologies to create a unique user experience for Hilti’s extraordinary products and services.

Click through the "Apply Now" button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds. If we like what we see, you'll be invited to a telephone interview.

If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer, but we'll be sure to stay in touch.

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