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Manager Client Management

Manager Client Management

DKSHPetaling Jaya, Selangor, Malaysia
2 hari lalu
Penerangan pekerjaan

Overview

Job Summary

Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients

Responsibilities

  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
  • Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
  • Facilitate and lead business integration process for new clients to ensure smooth client integration
  • Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
  • Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
  • Take necessary actions to resolve clients\' operational issues / service complaints
  • Lead business communications and business review meetings with clients\' management teams
  • Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction
  • Establish and maintain a proactive network of relationships between DKSH and clients

Functional Skills And Knowledge

  • Demonstrate strong understanding of clients\' industry / business / products
  • Demonstrate strong client management and communication skills
  • Proven project management skills
  • Strong analytical background and knowledge of statistical analysis methods
  • Demonstrate appreciation and respect for cultural sensitivities especially in cross-country / -cultural interactions
  • Demonstrate fluency in English, both written and spoken
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

    • Education

    Bachelor’s degree in Business Administration, or an equivalent degree

    Scientific degree will be an added advantage for Technology and Performance Materials Business Units

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Sales and Business Development
  • Industries : Consumer Services, Retail, and Wholesale Import and Export

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    Buat amaran kerja untuk carian ini

    Client Manager • Petaling Jaya, Selangor, Malaysia