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Service Business System Analyst

Service Business System Analyst

QuantumPetaling Jaya, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Join to apply for the Service Business System Analyst role at Quantum .

Job Responsibilities

  • Work closely with cross functional teams to examine existing business models, data flow design, and reporting structures to create innovative solutions to complex problems.
  • Participate in business improvement projects by identifying options for improved solutions.
  • Defined and deliver process performance metrics to meet a variety of business needs.
  • Measure, evaluate and monitor system performance quality.

System Application Support

  • Provide support / information / training / documentation to end users.
  • Develop / test process and procedural improvements to drive efficiencies for the business.
  • Act as an interface between IT and business / end users in developing new additional functionality.
  • Monitor business / user understanding of applications.

    • Report Creation and Management

  • Design / develop reports to manage / measure business processes.
  • Develop new ad hoc reports to address specific business needs.
  • Create, test and validate functional design of complex reports.
  • Own and report on specific service metrics, ensure data integrity by auditing accuracy and consistency across organizations and geography.

    • Required Skills And / or Experience

  • BA / BS degree with at least 8-10 years of relevant work experience.
  • Must possess strong analytical skills and interest with a high attention to detail.
  • Solid MS Excel, MS Power BI, MS Power Automate, SQL skills required.
  • MS Access, Python, PHP skills a plus.
  • Must be results driven with a passion to understand the business and improve service business strategy and, possess initiative to take ownership of projects and processes.
  • Must possess strong communications, technical and analytical skills and be able to work independently and as part of a team in a fast-paced environment.
  • Able to balance multiple projects and embrace challenges and change.
  • Ability to multi-task between several critical customers’ situations at the same time.
  • Experience in a service organization and Oracle experience / expertise is a big plus.
  • Excellent analytical and problem-solving skills.
  • Superb written and verbal English communication skills.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • IT Services and IT Consulting

    • Referrals increase your chances of interviewing at Quantum by 2x.

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