Customs Brokerage Manager (Ocean Freight Forwarding)

Roles & Responsibilities : Support forwarding teams in execution of day-to-day duties Ensure effective communication process are established and maintained between supplier, internal and external customers Troubleshoot operational related disputes and attend to all stakeholder’s inquires timely Work closely with other support functions and all product heads to deliver a leading class service in profitable manner Advancing sales growth within existing revenue streams, and acquiring new business to increase revenue of customs brokerage Support sales development efforts of other branches and agents by creating and preparing customs brokerage presentations / blueprint Attending to Customs Brokerage related RFQ / Quotation Control overheads to maximize operating profit, meet budgeted P&L targets whilst maximizing financial results Formulate yearly budgets Provides expert leadership and setting both the short- and long-term directions for the customs brokerage team. Motivating, developing & provide succession planning to staff to ensure organizational continuity. Ensure full regulatory compliance with statutory obligations and company policies & procedures in respect of (but not limit to) customs legislation, health and safety, environment and labour regulations. Engaging relevant government agencies in pursuing customs deregulation and process simplification. Working closely with regional and global teams in designing and implementing customs brokerage solutions and IT enabled systems.

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