Talent.com
Application Support Level 1 (Fresh Graduate)

Application Support Level 1 (Fresh Graduate)

XilnexPenangMalaysia, Penang, Malaysia
30+ hari lalu
Penerangan pekerjaan

We are looking for an enthusiastic and meticulous Application Support Level 1 team member to join our fast-paced support environment. This role is critical in providing frontline assistance to users, ensuring the smooth operation of our applications and delivery management systems.

Responsibilities

  • Handle incoming requests via phone calls, WhatsApp, WhatsApp Group Chat, email, live chat, and internal channels with efficiency and accuracy.
  • Identify and resolve technical issues raised by customers or internal teams within 15 minutes or escalate appropriately if out-of-scope.
  • Flag repetitive issues or suspected global incidents to the Incident Management Team for further investigation.
  • Delivery Management Support

No Pickup in 10 Minutes : Clone orders to requeue them for faster reassignment.

  • Order Cancellations / System Failures : Recreate orders in Lalamove when original requests cannot proceed in Delyva.
  • Idle Riders / Drivers : Proactively contact riders / drivers to confirm order fulfillment. Replace unresponsive personnel promptly.
  • Hijacked or Stolen Food : Request platform refunds and file necessary incident reports.

    • Qualifications

  • Diploma or higher in Information Technology, Computer Science, or a related field.
  • Fresh graduates are encouraged to apply.

    • What Sets You Apart (Nice to Have)

  • Strong verbal communication; speaks clearly and confidently.
  • Able to speak in Mandarin.
  • Attentive listener with a thoughtful approach to understanding problems before responding.
  • Detail-oriented with a high level of accuracy.
  • Works efficiently under pressure and handles multiple tasks simultaneously.
  • Quick learner with the ability to absorb and apply new information effectively.
  • Open to constructive feedback; demonstrates a habit of self-reflection and continuous improvement.
  • Proactive in seeking help and clarity; shows curiosity and eagerness to grow.

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Application Support • PenangMalaysia, Penang, Malaysia