Payment Manager (KL Office)

We’re looking for a proactive, driven professional to take charge of our payments and help us level up our offerings.

Your Role

• Lead, mentor, and develop a team of payment specialists to achieve operational and strategic goals.
• Build team capability, set clear objectives, and ensure continuous skill enhancement.
• Foster a collaborative environment that drives innovation and efficiency.
• Own and drive the company’s payment operations, ensuring efficiency, security, and compliance.
• Identify, evaluate, and onboard new payment providers aligned with business strategy and market trends.
• Develop and execute strategies to optimize payment workflows, improve user experience, and increase conversion rates.
• Ensure smooth integration of payment solutions with internal systems in collaboration with cross‑functional teams.
• Negotiate high‑level contracts and pricing to secure favorable commercial terms.
• Build and maintain strong strategic relationships with PSPs and key industry partners.
• Develop a partnership pipeline and ensure clear progress tracking and visibility.
• Represent the company at industry events, building networks and identifying partnership opportunities.
• Ensure all payment processes comply with internal policies, regulatory requirements, and industry standards.
• Oversee the implementation of risk mitigation strategies to prevent fraud, chargebacks, and data breaches.
• Manage escalations and high‑impact incidents, ensuring swift resolution and minimal business disruption.
• Monitor and analyze payment‑related data to identify trends, patterns, and anomalies.
• Own payment performance KPIs and drive continuous improvement initiatives.
• Provide clear reporting and insights to senior management to support strategic decision‑making.
• Lead initiatives to automate and scale payment workflows for higher efficiency.
• Work closely with product, technical, finance, and legal teams to ensure seamless operations.
• Drive operational excellence and innovation across payment functions.
• Stay updated on the evolving payment ecosystem and emerging technologies.
• Perform additional duties as assigned by senior management.

What We Need

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