Team Leader - HR Services (ECC)DHL Express • Petaling Jaya, Selangor, Malaysia
Team Leader - HR Services (ECC)
DHL Express • Petaling Jaya, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaanCollaborate with stakeholders to resolve employee issues / inquiries effectively. Provide technical guidance to Line Managers and Employees. Build strong, trusting cross-functional relationships with DHL Managers. Supervise and coach a team of HR representatives handling employee inquiries. Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders. Setting goals and objectives for team members for achievement of operational results. Coaching and mentoring Conflict resolution Knowledge in HR policies and procedures Performance Management Compliance awareness Customer Relationship Management Stakeholder Engagement Service quality focus - Influencing, Feedback, Presentation & Storytelling, Facilitation Cross-functional coordination Bachelor’s Degree HR Certification More than 5 years’ experience. Exposure with relevant key aspects of HR processes including Talent, C&B, ER / IR, etc. Team Leadership – Small / medium size teams. Experience in HR Shared Services tools. Business understanding. Worked in a Global or Regional HR Shared Services function, handling inquiries across multiple countries. Proven experience in building and maintaining relationships.
Job Overview
Develop and administer HR Administration / Shared Services processes to deliver best in class HR services, products and systems in line with business needs, HR Shared Services plans, service quality standards and budgets.
Key Tasks
- Define and execute plans including metrics for own area in line with overall HR Administration / Shared Services strategy.
- Ensure inquiries are distributed and resolved efficiently through appropriate systems and escalation process.
- Conduct regular audits to ensure responses are accurate, professional and aligned with organizational guidelines.
- Identify areas of improvement in processes and workflows to enhance service quality.
- Address complex or sensitive issues escalated by team members and ensure proper resolution.
- Generate ideas and review existing HR services, products, processes, and tools to meet current / future needs, improve service delivery quality and streamline processes and services.
- Maintain reports on service levels, trends and team performance.
- Ensure employee data and issues are handled in compliance with Company policies and data protection regulations.
Stakeholders
Management Responsibility
Skills
Qualifications & Key Requirements
Experience Level
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