Manager, IT Infrastructure (Cloud Services)

Manager, IT Infrastructure (Cloud Services) is responsible for overseeing and managing the organization's cloud infrastructure and operations. This role ensures the reliability, security, and scalability of cloud environments, aligning cloud strategies with business goals to support operational excellence. The Manager will lead a team of IT professionals, implement cloud policies, and manage relationships with cloud service providers to optimize performance and cost-efficiency.

Key Duties and Responsibilities

• Develop and Manage Strategies

Develop and manage Cloud & Data Center (DC) operational strategies.

Assist in developing and managing the Annual Cloud & DC Operational Plan by defining the IT tactical plan that aligns with the organization's long‑term strategic direction.

Implement and manage innovative management practices to improve Cloud & DC Services Business Unit effectiveness and enhance performance.

Formulate and implement Cloud & DC Service Delivery best practices by deploying and maintaining the ITIL framework.

Oversee and manage cloud infrastructure and services to ensure reliability, security, and scalability.

Develop and enforce cloud policies to ensure compliance with industry standards and regulations.

Manage relationships with cloud service providers and negotiate service level agreements.

Plan and execute disaster recovery procedures to minimize downtime and data loss.

Provide technical guidance and support to other IT teams as needed.

Qualifications

Professional Experience

Technical Skills

Certifications

Soft Skills

Other Skills

Competency

Ability to align technology initiatives with the organization's goals and objectives, anticipate future trends, and develop a clear vision for the technology direction.

Exceptional leadership and management skills, including inspiring, motivating teams, driving change, fostering innovation, and building a high‑performance culture.

Solid understanding of the organization's industry, business model, and operational processes to leverage technology for business growth and operational efficiency.

Deep knowledge and expertise in information technology, staying up to date with emerging technologies, system architecture, and software development practices.

Strong analytical and problem‑solving skills to analyze complex technical issues and provide effective solutions.

Ability to think creatively and develop innovative solutions to complex problems.

Excellent communication and interpersonal skills, collaborating effectively with cross‑functional teams, stakeholders, and external vendors.

Ability to manage relationships with vendors and service providers, negotiate service level agreements, and ensure compliance with contractual obligations.

Knowledge of IT governance and management practices, including IT service level management, performance measurement, and IT security management.

Strong project management skills, managing multiple projects and tasks in a fast‑paced environment.

Job Details

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Job posted 2 weeks ago.

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