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Subscription Care Team Leader

Subscription Care Team Leader

LG Electronics MalaysiaSelangorMalaysia, Selangor, Malaysia
23 jam yang lalu
Penerangan pekerjaan

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.

With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.

Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.

Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.

RESPONSIBILITIES

  • Ensuring the efficient and effective operation of the Service Center
  • Manage the Service Department, which include the call centre, and after sales service operations in the most efficient manner
  • Manage, reviews and analyses customer complaint issues and provide feedback to relevant departments for quality improvement initiatives
  • Manage the service centers the aim of providing a great customer experience
  • Provide the best-in-class customer service
  • Provide technical support to end customers and dealers / distributors
  • Review and monitor the performance of services by Authorised Service Centres
  • Elaboration and implementation of strategies for the development of the Service Center

MINIMUM COMPETENCY REQUIREMENTS

  • A Bachelor’s Degree with minimum 10 years of working experience
  • Knowledge in service operations
  • Ability on planning, forecasting, problem-solving and analytical skills.
  • Ability to lead, build teams, and motivate staff.
  • Possess excellent knowledge of manpower planning and scheduling in a customer service environment.

    • HOW TO APPLY

    Please send your CV to

    #J-18808-Ljbffr

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