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L2 Technical Support Specialist (High End Automotive / EV)
Sinergia Talents Sdn BhdPetaling Jaya, Selangor, Malaysia30+ hari lalu
Jenis pekerjaan
- Quick Apply
Penerangan pekerjaanExperience with remote diagnostics platforms and OEM diagnostic tools. Minimum 3 years of technical support experience in the automotive industry, preferably with premium / EV brands. Experience in a call center or customer support environment. Experience in managing a small team is a plus. Familiarity with CRM systems (e.g., Salesforce, Zendesk). Passion for automotive technology and innovation. Strong understanding of EV systems, CAN bus diagnostics, and vehicle telematics. Excellent problem-solving and analytical skills. Strong communication skills in English (additional languages are a plus). Ability to work rotational shifts and extended hours when needed. Certification or training in automotive diagnostics or EV systems is a plus (e.g., ASE, OEM certifications). Decision-making skills. Experience in extended warranty. Cost management skills.
SUMMARY :
A highly skilled and customer-focused Level 2 Technical Support Specialist with hands-on experience in premium automotive brands, particularly in electric vehicle (EV) systems. The ideal candidate will provide advanced technical support to customers and service teams, troubleshoot complex vehicle issues, and ensure a high level of customer satisfaction. Prior experience in a call center or technical support environment is essential.
JOB RESPONSIBILITIES :
- Provide Level 2 technical support for high-end and EV vehicles via phone, email, remote diagnostics tools, remote and video troubleshooting
- Troubleshoot and resolve complex mechanical, electrical, and software-related issues.
- Collaborate with Level 1 support, engineering teams, and dealerships to escalate and resolve issues efficiently.
- Document all support interactions and technical findings in the CRM or ticketing system.
- Assist in developing knowledge base articles and technical documentation.
- Participate in shift work, including evenings, weekends, and holidays as required.
- Maintain up-to-date knowledge of vehicle systems, software updates, and diagnostic tools.
JOB REQUIREMENTS & QUALIFICATIONS :
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Technical Specialist • Petaling Jaya, Selangor, Malaysia
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