Policy Servicing Analyst (System Support & Projects)

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Job Summary

Responsible for Policy Servicing operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and / or other requirements for Digital Servicing, Automation and System Enhancement initiatives / projects.

Job Summary

Responsible for Policy Servicing operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and / or other requirements for Digital Servicing, Automation and System Enhancement initiatives / projects.

Job Accountabilities - Key Accountabilities

• Participate in Digital Servicing, automation, system enhancement and process improvement projects. Role and Responsibilities including :
• Perform process review and opportunity identification.
• Liaise and coordinate with superior and IT or system support.
• Assist superior in participating project meeting.
• Assist superior in prepare system / business requirement and business process review.
• Prepare test script and perform User Acceptance Testing
• Prepare sign off document from stakeholder and implementation sign off document.
• Assist superior to monitor the result.
• Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
• Review and recommend measure to improve the existing process and system.
• Prepare business case and presentation slides for related initiatives and projects.
• Perform data analysis and presentation to support business decision.
• Establish and update guidelines, working instructions and standard operating procedures.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

Job Qualifications

Required :

Preferred :

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

General Business

Industries

Insurance and Financial Services

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