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New Balance Customer Service eCommerce (Mandarin / Cantonese / Arabic Speaker)

New Balance Customer Service eCommerce (Mandarin / Cantonese / Arabic Speaker)

CPM MalaysiaPetaling Jaya, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

This job is all about helping customers of New Balance online! You might like this job because you'll support a growing team, use your Mandarin, Cantonese, or Arabic skills, and get to solve problems for sneaker lovers around the world!

Assist an International NEW BALANCE as their eCommerce customer support.The team is growing real fast, we are seeking for more talent to join us!

Requirements :

  • Open to explore candidates who is strong in Arabic both written and verbal.
  • Language : Mandarin and or Cantonese, both written and verbal.
  • Fluent in English both written and verbal.
  • Previous experience of a helpdesk or inbound consumer care role is preferable
  • Customer-facing experience is desirable
  • Knowledge of client’s procedures and products
  • Ability to be resilient when dealing with situations

Job Requirements

  • Previous experience of a helpdesk or inbound consumer care role is preferable
  • Strong ability to work and follow defined procedures
  • Good telephone, keyboard, verbal and written communication skills.
  • Competence in MS Office, phone and desktop computer systems
  • Good numeric and verbal reasoning skills.
  • Self-organized, planning and prioritization skills, Problem-solving ability
  • Excellent grammar skills both written and verbal in English as well as a second appropriate language (bilingual) native language to support the countries for which you are recruited to support.
  • Provide exceptional eCommerce Customer Support in the form of voice, chat and email.
  • Be an ambassador of the Sportwear brand by living and breathing the values.
  • Proactive about pleasing your customers; obsessed with making sure needs are met.

    • Right to Work Requirements

  • The company is open to sponsoring a working visa for qualified candidates (subject to T&Cs)
  • Candidates with an existing right to work in the country are preferred
  • Local citizens of this country
  • Permanent residents (PR) of this country
  • Candidates who already have a work permit for this country

    • Working Arrangement

  • Hybrid (Both Remote and On Site)

    • Skills

    Customer Service

    Customer Support

    Verbal Communication Skills

    Problem Solving

    Empathy

    Multitasking

    Company Benefits

    Monthly allowance to help cover parking expenses near the office

    Allianz Insurance coverage up to RM50k per annum

    Language Allownce

    Additional pay for employees using extra language skills in their role

    Training & Upskill Support

    On-the-job learning and mentorship. Internal promotion.

    Flexibility

    Occasional WFH allowed depending the monthly attendance performance

    Well-Stocked Office Pantry

    Boosts productivity, fosters teamwork, enhances employee satisfaction, and promotes well-being,

    Project-based marketing execution company that specializes in on-ground activations, brand promotions, and experiential campaigns. As a sister company to Hive Marketing, we focus on turning marketing ideas into real-world impact through seamless staffing, event coordination, and campaign management.

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    Buat amaran kerja untuk carian ini

    Customer Service Mandarin • Petaling Jaya, Selangor, Malaysia