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Trainer ( ADSO )- Mandarin - GTower

Trainer ( ADSO )- Mandarin - GTower

TPKuala Lumpur, Kuala Lumpur, Malaysia
17 jam yang lalu
Penerangan pekerjaan

Qualifications :

Job Requirement / Qualifications :

  • Education requirements : Degree and above
  • Langauge Requirement : Strong proficiency in Mandarin and English (both writen and spoken)
  • Communication Skills : Excellent verbal and written communication skills, with the ability to convey complex information clearly and engagingly.
  • Training Skills : Experience in developing and delivering training programs, with a focus on adult learning principles.
  • Analytical Skills : Ability to analyse performance data and provide actionable insights.
  • Minimum Skills to Hire :

Content Moderation experience

  • Passion to provide great customer service experience
  • Good-to-have Qualifications / Experience

    • Content Moderation knowledge and / or experience is strongly preferred.

  • Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset
  • Organizational and time management abilities
  • Critical thinking, analytical and decision-making abilities

    • Responsibilities :

    Overall Responsibilities :

    Develop Training Programs : Design comprehensive training modules and materials tailored to the needs of e-commerce moderators.

  • Conduct Workshops : Lead interactive workshops and webinars to teach best practices for content moderation, user interaction, and platform management.
  • Provide Ongoing Support : Offer continuous support and coaching to moderators, addressing any challenges they face in their roles.
  • Stay Updated : Keep up to date with the latest trends, policies, and technologies in e-commerce and content moderation.
  • Evaluate Progress : Assess the effectiveness of training programs through feedback and performance metrics, making necessary adjustments.
  • Collaborate : Work with cross-functional teams to ensure training programs align with organizational goals and platform policies.

    • Preferred Skills :

  • Technical Proficiency : Familiarity with e-commerce platforms and moderation tools.
  • Conflict Resolution : Strong skills in resolving disputes and managing user interactions.
  • Public Speaking : Comfortable speaking in front of groups and leading interactive sessions.
    • Buat amaran kerja untuk carian ini

    Trainer • Kuala Lumpur, Kuala Lumpur, Malaysia