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Team Leader (Travel Project)
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia2 hari lalu
Penerangan pekerjaanMandatory : Prior experience in handling a travel / airlines account. Preferred Immediate Joiners (DOJ - 29 Sep) Associate's degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable Ability to mentor, coach and provide direction to a team of employees Willingness to work a flexible schedule Mid-Senior level Full-time Customer Service Travel Arrangements, Telephone Call Centers, and Outsourcing and Offshoring Consulting
Overview
Concentrix Federal Territory of Kuala Lumpur, Malaysia
Talent Acquisition at Concentrix | APAC & Global Hiring | Professional, Executive, & Leadership
Essential Functions / Core Responsibilities
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Candidate Profile
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Team Leader • Kuala Lumpur, Kuala Lumpur, Malaysia