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Customer Service Executive - Chinese Speaker

Customer Service Executive - Chinese Speaker

Arvion ServicesJohor Bahru, Johor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Customer Service Executive - Chinese Speaker

Join to apply for the Customer Service Executive - Chinese Speaker role at Arvion Services

Overview

Join a dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.

Responsibilities

  • Process client requests and solve issues via inbound phone calls and email by navigating multiple programs while paying attention to accuracy and detail.
  • Escalate the issue to the appropriate specialist when needed via CRM tools.
  • Update clients on their request status accordingly.
  • Achieve quarterly KPI targets set by the CS manager.
  • Perform other ad hoc tasks assigned by the manager.

Qualifications

  • Good written and spoken communication skills in English and Mandarin are a must.
  • Strong client-facing and communication skills
  • Troubleshooting and multitasking skills
  • Self-motivated and highly reliable
  • Customer service orientation
  • Minimum 1 year of working experience in the service industry is advantageous
  • Fresh graduates are encouraged to apply (full training provided)
  • Willing to work on rotational shifts and off days (Each shift consists of 9 working hours including 1 hour lunch)

    • What we offer

  • Accommodation provided for outstation employees relocating to Johor Bahru
  • RM 5,000 joining bonus
  • 6-Day Workweek Allowance RM 300
  • Night Shift Allowance RM 300
  • KPI Incentive RM 400
  • EPF & SOCSO contributions
  • Sick Leave & Annual Leave entitlement
  • Quarterly staff recognition & appreciation programs
  • Clear career progression path : Customer Service Executive → Senior Customer Service Executive → Team Leader → Senior Team Leader → Assistant Manager → Manager → Senior Manager
  • Internal Job Program (IJP) : after 1 year, opportunity to apply to transfer to other departments such as Finance, Human Resources, and more
  • Shuttle service provided for selected areas

    • Note : This description reflects the information provided and does not include other job postings listed in the original content.

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    Buat amaran kerja untuk carian ini

    Customer Service Executive • Johor Bahru, Johor, Malaysia