Customer Service (APAC)

JD.COM Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Responsibilities

• Manage day-to-day business operations across Southeast Asia, including customer order management, system operations, order tracking, and preparation of data reports.
• Serve as the main point of contact for customers, respond promptly to requests, and drive the resolution of operational issues in a timely manner.
• Work closely with warehouse and distribution teams to identify, communicate, and resolve operational challenges, ensuring efficient collaboration between departments.
• Monitor and optimize processes to ensure smooth operations under established policies, with a strong focus on delivering an excellent customer experience.

Qualifications

About JD.com

JD.com (NASDAQ : JD and HKEX : 9618), also known as JINGDONG, is a leading supply chain‑based technology and service provider. The company’s cutting‑edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company is listed on NASDAQ since 2014 and on the Hong Kong Stock Exchange since 2020. JD.com is committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, with the mission to make lives better through technology and to be the most trusted company in the world.

We are dedicated to building a digitally intelligent, cross‑border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently JD.com’s operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the U.A.E., the U.S., and many others, serving customers worldwide.

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