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Customer Services (WFH)

Customer Services (WFH)

Jobstreet MalaysiaSeberang Perai, Penang, Malaysia
22 jam yang lalu
Penerangan pekerjaan

Responsibilities

  • Follow up all fresh leads every day on time.
  • Conduct texting and calling to follow up with potential customers and introduce our financial advisory services with a focus on bank loan applications.
  • Educate potential customers on the loan application process, requirements, and benefits of working with our firm.
  • Gather necessary information from prospects to assess their eligibility and assist them in completing the application.
  • Follow up with interested prospects to answer questions, address concerns, and provide additional information as needed.
  • Maintain accurate and up-to-date records of all customer interactions and follow-up activities in our CRM system.
  • Meet or exceed monthly targets for lead generation, call volume, and conversion rates.

Qualifications

  • Diploma or equivalent qualification; additional certifications in sales or customer service is a plus.
  • Previous experience in telemarketing, customer service, or sale.
  • Excellent communication skills, both verbal and written, with the ability to engage and build rapport over the phone.
  • Strong typing skills, able to reply customer fast and on time.
  • Strong persuasive and negotiation skills to effectively present our services and convince potential customers.
  • Self-motivated and target-driven mindset, with the ability to work independently and remotely.
  • Familiarity with Google drive and proficiency in using technology for call management and record-keeping.
  • Reliable internet connection, a quiet workspace, and necessary equipment to work from home effectively.
  • Must be able to turn on the camera via Google Meet during working hours for attendance and performance monitoring purpose.
  • Must be able to work from Monday to Saturday.

    • Benefits

  • Work from Home : Enjoy the comfort of working remotely from your own home.
  • Competitive Package : Attractive basic salary + high tier-based commission scheme.
  • Healthy Working Culture : Encourage work-life balance, finish work on time.
  • Full Equipment Support : Working equipment laptop + phone are provided.
  • Working Buddy : Existing team members work alongside during the initial period, with full training and guidance to newcomers.
  • Competitive Compensation : Benefit from a performance-driven compensation structure with opportunities for bonuses and incentives. (The salary published included the basic salary, commission, performance bonus, and other incentives.)

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    Buat amaran kerja untuk carian ini

    Customer Service • Seberang Perai, Penang, Malaysia