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Associate, Real Time Management

Associate, Real Time Management

ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Associate, Real Time Management at Concentrix

Key Responsibilities

  • RTA will act as a liaison between the Centralized and Site WFM teams.
  • Preparation of daily / Weekly / Monthly MIS reports & presentations / decks
  • Resolve escalated issues and requests from site management
  • Root cause analysis of SLA deviations, action plan development and resolution
  • Monitor real-time queue, schedule adherence & attendance
  • Key daily exception requests and update schedules
  • Cross-train with Scheduling Analyst
  • Optimize breaks the day of or day before the actual schedule
  • Schedule ADHOC intra-day training requests and update schedules
  • Produce and analyze daily efficiency reports (representative availability, access level etc.)
  • Attend centralized and / or site management meeting, as required
  • Cater to real time adhoc requests as and when required

Skills / Qualifications

  • Required good communication skill.
  • Required good knowledge of MS Excel & Power point.
  • Proficiency with computers
  • Willing to work 24
  • Ability to handle pressure situations
  • Drive for self-learning and knowledge enhancement
  • Location : MYS Kuala Lumpur Nu Tower 2

    Language Requirements : English

    Time Type : Full time

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    Seniority level

  • Entry level
  • Employment type

  • Full-time
  • Job function

  • Other
  • Industries

  • IT Services and IT Consulting
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    Buat amaran kerja untuk carian ini

    Associate Management • Kuala Lumpur, Kuala Lumpur, Malaysia