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Mandarin Speaker Account Receivable Associate (Start ASAP)
ProspleKuala Lumpur, Kuala Lumpur, Malaysia3 jam yang lalu
Penerangan pekerjaanBachelor’s degree in Finance Functional knowledge of accounts receivable and dispute management processes Proficiency in accounting and cash application software preferred Proficient in Microsoft Office suite Experience in collections process improvements High ability to influence and negotiate Excellent problem-solving and customer service skills Excellent communication skills in English; proficiency in Mandarin is an added advantage Adaptable to new ideas and able to work in a team environment Support for Parents Continuing Education / Professional Development Employee Health & Well-Being Benefits Paid Time Off 2 Days a Year to Volunteer Career mentoring and support from the greater finance organization Opportunities to stay up to date with accounts receivable best practices and technology improvements
Your Role
Key responsibilities include :
- Complete daily collection activities prioritized by debt collection software
- Contact customers on delinquent accounts for resolution and payment, recording all activities in the collection system
- Understand customer profiles and sensitivities
- Develop strong knowledge of customer base and company structure for effective issue resolution
- Communicate account delinquency information to Accounts Receivable Team Leader and Sales personnel per standard processes
- Resolve unidentified payments and payment-related issues assigned by the Global Cash Application Team
- Resolve A / R related disputes within predefined timeframes according to the resolution matrix
- Review dispute documentation and assign disputes to appropriate internal owners
- Contact customers and internal owners to secure documentation and resolve disputes timely
- Collaborate with Pricing, Customer Service, Marketing, and Sales teams to research and support dispute resolution
- Follow up on and collect disputes deemed invalid by internal teams
- Identify repetitive issues and communicate for root cause analysis and resolution
- Support training and process improvement efforts
- Stay updated on accounts receivable best practices and technology improvements
- Achieve past due percentage and cash target goals
About You
The company is looking for :
Compensation & Benefits
Training & Development
How to Apply
Submit your application as per the instructions provided in the job posting.
This job may close before the stated closing date, you are encouraged to apply as soon as possible.
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Associate Associate • Kuala Lumpur, Kuala Lumpur, Malaysia