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Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

Ten Lifestyle GroupPasir Panjang, Negeri Sembilan, Malaysia
24 hari lalu
Penerangan pekerjaan

Overview

Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia

Ten Group is looking for passionate, motivated, and resourceful individuals to join our APAC team as a Lifestyle Manager (Remote) . Based in Malaysia , you\'ll work from home while collaborating with a diverse, multinational team across Asia and beyond.

In this role, no two days are ever the same . You\'ll support high-profile members by providing personalized solutions and recommendations across Travel, Retail, and Entertainment , using your communication, research, and problem-solving skills. Your mission is to delight our members and exceed their expectations , every time.

What You\'ll Do

  • Build strong relationships with members by understanding their unique lifestyle needs and preferences
  • Manage incoming requests via phone, email, or chat in a timely and professional manner
  • Research and recommend tailored options that go above and beyond member expectations
  • Offer proactive lifestyle suggestions to maximize member value
  • Coordinate with internal and external partners to deliver seamless service
  • Advocate for your members and help resolve any issues with empathy and ownership
  • Translate or adapt responses as needed to ensure clear communication
  • Deliver on deadlines while maintaining a customer-first mindset

What We Offer

  • Remote work flexibility - Work from anywhere in Malaysia
  • Career growth & training - Ongoing coaching, learning resources, and clear development paths
  • Multinational environment - Collaborate with global colleagues and international clients
  • Customer-focused culture - Be part of a team that truly cares about making people\'s lives better
  • A chance to join a fast-growing, entrepreneurial company that values innovation and excellence
  • Competitive compensation and performance-based recognition

    • About Ten Group

    At Ten, our mission is simple : to become the most trusted service company in the world . We are the global leader in lifestyle management and concierge services, operating from 20+ global offices with a team of over 800 professionals . Our blend of cutting-edge technology and human expertise allows us to deliver extraordinary experiences in travel, dining, entertainment, and luxury retail. We are proud to support a Diverse and inclusive culture , and we are always looking for people who are driven, service-minded, and eager to grow with us.

    Join Us

    If you\'re ready to make a difference in people\'s lives while building your own rewarding career, apply today and discover what it\'s like to be part of Ten\'s growing APAC team.

    Requirements

  • Fluent Mandarin, Cantonese and English - written and spoken
  • Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
  • The ability to work independently and perform well with little supervision
  • Dedication to customer satisfaction, showing a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
  • Excellent time management skills with the ability to multi-task
  • Detail-oriented and deadline-driven to ensure that demanding standards are met
  • Embraces a complex, busy and dynamic work environment
  • Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage

    • Additional Attributes

  • Adaptability to change and evolving environments
  • Ability to work independently while demonstrating accountability

    • Flexibility

    This position is a full-time 40-hrs per week role on a shift basis; the right candidate needs to be flexible in offering their services between the hours of 10 : 00pm-7 : 00am local time, Monday to Sunday, including public holidays

    Please note : This is a remote role in Malaysia, and we consider candidates who have the right to work in Malaysia.

    Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • IT Services and IT Consulting

    • All our employees also enjoy a range of benefits regardless of where they are based. We offer monthly Treats on Ten, additional annual leave milestones, and a Ten Loyalty Reward program to reward commitment and support sabbaticals.

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    Buat amaran kerja untuk carian ini

    Concierge • Pasir Panjang, Negeri Sembilan, Malaysia