Tidak lagi menerima permohonan
Customer Success Specialist - Cantonese - Klang
TeleperformanceKulai, Johor, Malaysia30+ hari lalu
Penerangan pekerjaanMinimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field Call centre experience is not a ‘must’ but would be a distinct advantage. Customer Service orientation Customer Results / Solutions focussed Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office CSS represents the brand, the culture, and the values of the client Your attitude and how you behave will determine how our client is perceived by its customers It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times Customer concerns must be handled positively and professionally Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers Support customers to place online orders with the client Provide timely support to customers through available communication channels (inbound phone calls and email) Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty Identify and escalate priority issues through appropriate channels as and when necessary Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience Maintain and improves quality of service by sharing suggestions and recommendations Keep job knowledge and skills up to date by attending training and continuously learning Meet all key performance indicators set by the company and client Adhere to the policies and procedures set by the company and client
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are : Responsibility and Quality and a Passion for Excellence. The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background :
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Work experience :
Required Interpersonal Skills :
Must be able to speak, read and write the required language to support
Technical Skills :
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role :
Responsibilities and Accountabilities
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Specialist Cantonese • Kulai, Johor, Malaysia
Pekerjaan berkaitan
![Sales Consultant (Clinic) [Salary $3,000–$3,500 + Commission | Tanjong Pagar | 5.5 Days Work Week] – EH03](https://cdn-logos.talent.com/v1/logo/image?feedcode=mycareerfuture-sg&company_name=THE%20SUPREME%20HR%20ADVISORY%20PTE.%20LTD.)
%20LIMITED)
- Dinaikkan pangkat
Customer Success Manager
HYDRO SYSTEMS SINGAPORE LLPD18 Tampines, Pasir Ris, SG Serve as the primary point of contact (POC) for customers, managing all communication from RFQ receipt through product shipment and aftersales support.
Review and validate Purchase Orders (POs) and ...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
- Dinaikkan pangkat
Sales Customer Service Specialist, Asia Pacific
KEENFINITY PTE. LTD.D20 Bishan, Ang Mo Kio, SG At KEENFINITY, we are a globally leading provider of innovative security and professional communication solutions.We offer more than just technology -.
With a heritage of quality and reliability, an...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
- Dinaikkan pangkat
Sales Consultant (Clinic) [Salary $3,000–$3,500 + Commission | Tanjong Pagar | 5.5 Days Work Week] – EH03
THE SUPREME HR ADVISORY PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG Working Hours : 9am – 6pm / 1pm.Working Location : Tanjong Pagar.Attend to daily new leads through face-to-face interaction.
Track and meet planned sales goals and report results as and when necessary...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
- Dinaikkan pangkat
Digital Sales & Customer Success Specialist
SE ACTIVE PTE. LTD.D09 Cairnhill, Orchard, River Valley, SG Digital Sales & Customer Success Specialist.Technogym world-class fitness equipment.Singapore & Malaysia, managing everything from equipment sales to after-sales services and warranty prote...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
- Dinaikkan pangkat
Customer Success
SIMPLIFIED TECHNOLOGY PTE. LTD.D14 Geylang, Eunos, SG As Customer Success, you will play a crucial role in driving our company's growth by identifying and securing new business opportunities.
You will be responsible for building and maintaining strong ...Tunjukkan lagiKemas kini terakhir: 26 hari yang lalu
- Dinaikkan pangkat
Healthcare Sales Consultant [Tanjong Pagar | 9am–6pm / 1pm | 5.5 Days | $3,000–$3,500 + Commission] – EH03
THE SUPREME HR ADVISORY PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG Working Hours : 9am – 6pm / 1pm.Working Location : Tanjong Pagar.Attend to daily new leads through face-to-face interaction.
Track and meet planned sales goals and report results as and when necessary...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist (Mandarin) - Johor, Malaysia
TPIskandar Puteri, Johor, Malaysia Supervisor @ Teleperformance | Bachelor of Business Administration.This is a full-time hybrid role for a Customer Success Specialist (Mandarin) located in Iskandar Puteri, Johor, Malaysia, with som...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
- Dinaikkan pangkat
Customer Success
HYPER COMMUNICATIONS PTE. LTD.D03 Queenstown, Tiong Bahru, SG Communicating with customers, making outbound calls to potential customers, and following up on leads.Sales support & operation work, manage all documentation and follow up with existing custom...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Engineer [Training Provided] - 0210
THE SUPREME HR ADVISORY PTE. LTD.Islandwide, SG Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply.Preferably ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Service Enablement Lead-Singapore
NES GLOBAL PTE. LTD.D22 Jurong, Jurong Island, Tuas, SG Service Enablement Lead-Singapore.Are you passionate about being part of a successful team?.Do you like working in collaborative teams and solving critical issues?.
Be part of a team that keeps movi...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
Contract Quality Assurance (MNC / Contact Centre) #HKC
RECRUIT EXPRESS PTE LTDD09 Cairnhill, Orchard, River Valley, SG Working hours : Mon-fri, 8 : 30AM - 6PM.Monitor and evaluate contact centre calls for quality assurance.Provide feedback and coaching to improve service delivery.
Ensure compliance with SOPs, service s...Tunjukkan lagiKemas kini terakhir: 29 hari yang lalu
- Dinaikkan pangkat
Client Success Manager (Singapore)
VANICE ADVISORY PRIVATE LIMITEDD07 Golden Mile, Middle Road, SG As a Sales & Client Success Manager at Vanice Advisory, you will be at the forefront of our growth and client experience.
Your role is both exciting and impactful—helping businesses, local or gl...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Support Lead
ZEN CAREER PTE. LTD.Islandwide, SG WFH available upon confirmation.Lead and manage the Customer Service team to ensure smooth daily operations, timely order processing, and adherence to SOPs and company policies.Handle escalated cus...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu
- Dinaikkan pangkat
Customer Success Engineer
HEYSARA IMMIGRATESG PTE. LTD.D07 Golden Mile, Middle Road, SG Conduct analysis on current business processes and requirements and develop technical solutions to meet clients need.Evaluate potential solutions and make recommendations to resolve business proble...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
- Dinaikkan pangkat
customer success manager
CAPTAIN'S EYE ASIA PTE. LTD.D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG Join Captain’s Eye – Shaping the Future of Maritime Safety with AI.CCTV and real-time analytics platform.Role Overview : Customer Success Manager.
This is an exciting opportunity for someone with.Cus...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success / Onboarding Specialist
TRUSTYTECH PTE. LTD.D18 Tampines, Pasir Ris, SG Full-time | Singapore | Small startup team.We’re a growing SaaS startup building a cloud system for service businesses.We’re now expanding our local team and looking for someone who enjoys working ...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu
- Dinaikkan pangkat
Manager, Customer Resolution
PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITEDD01 Cecil, Marina, People’s Park, Raffles Place, SG In this role, you will manage escalated feedback and complaints received from our policyholders, agency force members, regulator, industry bodies, government and social media.As part of this dynami...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
- Dinaikkan pangkat
Partner Success Specialist
SG EPAY PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG SG EPAY is a Singapore-based FinTech company licensed by the Monetary Authority of Singapore (MAS).We deliver innovative digital payment and acquiring solutions, empowering merchants and partners...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu