Customer Experience Support

CUSTOMER SERVICE AND ORDER FULFILMENT

(Roles available : MANAGER & EXECUTIVE)

Attend to Customer Service Live Chat, WhatsApp API & Social Media messages replies promptly for all MyPetani & other group Products, services, and merchandises

Take and fulfil Customer Order (offline retail & online) & addressing customer grievances and concerns promptly

Rotate to cover as retail lead at our retail shops once they are launched

Attend to manpower scheduling for our retail shops

Assist to prepare artisanal stunning Fruits Gift, snacks & other delectable (training will be provided)

Arrange outer Klang Valley logistics for order fulfilment

Prepare Social Media Content & Assist on Social Media photo captions

Reply emails, prepare business proposal / quotation & invoice

Products including creating daily content planning & marketing strategy for social media & engaging micro-influencers to increase brand awareness & engagement

Participate in and arrange Media Live sessions (if any)

Attend business meetings & exhibition activities when needed

To prepare weekly email newsletter blast to subscribers

Any other tasks as assigned

Job Types : Full-time, Permanent, Contract

Contract length : 12 months

Pay : RM2, RM4,500.00 per month

Benefits :

• Cell phone reimbursement
• Flexible schedule
• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s) :

Work Location : In person