Cashier

Generate POS IDs for the Assistant Chief Cashier (ACC) and cashiers when authorized and verified by the Chief Cashier (CC)

Assist in preparing cash floats and distributing them to all cashiers, ensuring sufficient small notes and loose change (coins) when authorized by the Chief Cashier (CC)

Ensure that each cashier counter's total sales collection (cash, card, and e-wallet) tallies with daily sales and tabulate all relevant cashier reports (Sales Collection report, Terminal Report, TNG sales report, etc.) as per company SOP and verify them with the Chief Cashier (CC)

Ensure that cash is calculated and packed according to the daily sales report, to be verified by the Store Manager / appointed personnel, and handed over as per the schedule according to company SOP

Compile all relevant cashier documents and submit them to the Store Manager for approval before forwarding them to the accounts department

Assist the Chief Cashier (CC) in pre-planning the cashier department's working schedule and ensure that there is sufficient manpower for daily cashier operations.

Be responsible for attending to customer inquiries, handling complaints, providing solutions, and handling alternatives (Refund, Return & Exchange) politely

Be responsible for resolving and verifying all cashier transaction errors (voiding, cancellation, etc.) before authorizing any correction adjustments and properly documenting them

Assist in training all subordinates according to company standards and job training guidelines and follow up on overall performance progress

Ensure that cashier duties and operational workflows are executed as per company SOP / Handbook, such as counter tidiness, staff grooming, greeting, etc

Ensure that all sales, marketing, and promotional activities are briefed to subordinates and provide feedback on relevant issues to superiors

Perform any other duties related to general operational functions and ad-hoc assignments

Job Requirements

Minimum 1 year of working experience as a cashier or a fresh graduate with a minimum SPM level

Required language(s) : Bahasa Malaysia and English

Required skills : Basic Math, Cash Handling, Customer Service, Point of Sale (POS) System, Attention to Detail

Basic communication skills and interpersonal skills

Customer satisfaction oriented

Able to work independently with minimum supervision

Attention to detail and good in handling cash and any POS system

Benefits

KWSP, SOCSO, EIS contribution

Overtime pay

Cashier and attendance allowance

Uniform provided and FOC

Annual Increment and bonus

Medical and Insurance

Free Hostel (for outstation candidates)

Advance Salary Scheme - Paywatch (T&C)

About the Company

Jaya Grocer is a leading premium supermarket chain in Malaysia and an affiliate of Grab, Southeast Asia’s leading superapp. With over 50 stores, we offer high-quality, fresh, and imported products.

Through our online-to-offline (O2O) model, we provide seamless shopping experiences both in-store and online, with cashless checkouts, GrabRewards, and our Grab Signatures private label.

Driven by our values—Teamwork, Trust, Integrity, Customer Satisfaction, and Growth—we aim to deliver quality, value, and convenience to every customer.

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