Senior Technical Product Manager

Respond.ioKuala Lumpur, Kuala Lumpur, Malaysia

21 jam yang lalu

Penerangan pekerjaan

Overview

Respond.io is a Messaging CRM that unifies customer communication across instant messaging, web chat, and email. Founded in Hong Kong in 2017, Respond.io has grown rapidly and operates in 127 countries with a diverse, global workforce. We are a team focused on shaping the future of business messaging for tech-enabled organizations worldwide.

Role : Senior Product Manager, Partnerships

Mode : Full-time

Role Description

At Respond.io, the Product Team drives the evolution of our Channels , Integrations & Product Partnerships domain. We are seeking an experienced and technically adept Senior Technical Product Manager to own the product lifecycle for integration-driven initiatives, manage technical partnerships, and uphold high delivery standards. You will work with internal stakeholders and external product partners to scale Respond.io’s ecosystem of integrations and maintain operational excellence across product and projects.

This position is ideal for a hands-on technical product leader who thrives in complex, API-driven ecosystems and can balance execution with long-term product vision.

Responsibilities

Co-own the Integrations & Product Partnerships domain with the Group PM — ensuring strategy, roadmap clarity, and execution excellence.
Oversee the technical lifecycle of integrations, ensuring scalable architecture and strong partner alignment.
Collaborate cross-functionally with Engineering, Marketing, Operations, and Leadership to launch features and initiatives.
Collaborate with the Product Partnership team and cross-functional internal teams to turn partner requirements into actionable product plans.
Serve as the technical product expert for integrations, APIs, and system design.
Ensure delivery excellence with documentation, validation, and QA collaboration.
Track and analyze integration adoption, usage, and impact metrics .
Represent Product and respond.io in product partner discussions to ensure smooth implementation.
Maintain and evolve product delivery standards : Timely, high quality, reliability, and user experience.
Provide technical insight and mentorship to peers and junior PMs, supporting a culture of clarity, speed, and rigor.

Qualifications

Bachelor’s degree or higher in Computer Science, Software Engineering, or a related technical field .

5+ years of experience as a Senior or Principal Product Manager, Product Owner, or equivalent technical role in a SaaS or high-growth technology company.

Proven success in owning or leading API-driven products or integration ecosystems with measurable business or user impact.

Strong technical foundation with the ability to evaluate API documentation, system architecture, and integration feasibility .

Hands-on experience in driving integration-based or partner-enabled initiatives , collaborating closely with engineering and partnership teams.

Solid understanding of modern product management practices , including discovery, prioritization, and agile delivery.

Analytical and data-fluent , capable of defining KPIs, interpreting metrics, and making data-informed prioritization decisions.

Demonstrated ability to lead through influence , aligning cross-functional teams and maintaining high standards without direct authority.

Excellent stakeholder and relationship management skills , able to balance technical depth with strategic communication.

Customer-focused and insight-driven mindset , with the ability to translate qualitative and quantitative inputs into actionable improvements.

Exceptional communication and documentation skills , ensuring clarity and alignment across internal and external stakeholders.

Excellent command of English , both written and spoken.

What’s In It For You

You will become part of an amazing culture with smart teammates who actually care

You will grow more here than you would anywhere else, that is a promise

Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you’ll always be looking forward to it!

Beer O’Clock on Fridays? We have it every day!

PlayStation fans will enjoy friendly competitions at the office

Competitive compensation

Comprehensive medical and dental insurance

Unlimited snacks in a dedicated snack room

Flexible working environment and hours

Note : This job description is for informational purposes and does not guarantee employment. Investigate and verify before applying.

#J-18808-Ljbffr

Buat amaran kerja untuk carian ini

Senior Product Manager • Kuala Lumpur, Kuala Lumpur, Malaysia