Senior Technical Service Engineer (Tech)

Job Roles :

Lead the installation, configuration, and integration of IoT sensors / devices, ensuring seamless deployment and optimal performance. Conduct advanced testing on IoT devices, identifying and resolving issues related to

hardware, firmware, and software . Perform

root cause analysis

on device hardware components, including PCB circuits, firmware, and software, and develop solutions for complex technical issues. Manage and oversee

data communication infrastructure , including network configurations, server setups, and equipment calibration to ensure system efficiency. Develop and implement proactive

maintenance and troubleshooting strategies

to enhance IoT device reliability and longevity. Provide high-level

customer support, training, and consultation

to clients on IoT device usage, maintenance, and best practices. Document and analyze system performance data, generating detailed reports on installations, testing, troubleshooting, and maintenance activities. Act as a subject matter expert, advising internal teams and customers on

IoT system architecture, deployment strategies, and emerging technologies . Foster and maintain strong

relationships with clients, vendors, and subcontractors

to support successful project execution. Provide

technical guidance and mentorship

to junior engineers, ensuring knowledge transfer and team growth. Support business development efforts by providing

technical expertise in pre-sales discussions, product demonstrations, and solution design . Oversee and support field operations at multiple sites, primarily

Selangor, Penang, and Kedah , ensuring high-quality service delivery. Principal Accountabilities :

Lead IoT device and sensor

deployment, maintenance, and performance optimization . Define and manage

IoT device specifications, documentation, and best practices . Serve as the primary

technical support escalation point

for existing IoT customers. Drive

innovation and support new IoT product development initiatives . Ensure

smooth integration and functionality

of IoT solutions across different environments. Requirements :

Bachelor’s / Master’s degree

in Electrical & Electronics, IT, RF, Telecommunications, or a related field. 5+ years of experience

in IoT system integration, field service engineering, or technical support. Proven expertise in

IoT technologies, embedded systems, and geolocation systems . Strong understanding of

RF technologies (UWB, BLE, Wi-Fi), networking protocols (DNS, DHCP, VPNs, Firewalls, Switches, Routers), and server configurations . Hands-on experience in

hardware diagnostics, PCB circuit troubleshooting, firmware upgrades, and system monitoring . Strong analytical and problem-solving skills, capable of troubleshooting complex IoT issues independently. Excellent

interpersonal and communication skills

for effective customer interaction and technical training. Ability to work on-site across multiple locations ( Selangor, Penang, and Kedah ) with a willingness to travel as required. Experience supporting business development, sales, or pre-sales activities is an added advantage.

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