Customer Support Executive - Uzbek & Russian

Exness Federal Territory of Kuala Lumpur, Malaysia

1 week ago Be among the first 25 applicants

Why this role matters

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide. Recognised globally as a Best Place to Work, we’re a people‑first company where long‑term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.

You will need to take on a business critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will support our clients through live‑chats and email as well as phone calls. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months.

What You’ll Actually Do

• Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
• Update clients on their request statuses accordingly.
• Verify documents submitted by clients on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company’s business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the customer support manager.
• Perform other ad hoc tasks assigned by the customer support manager.

Who We’re Looking For

What We Offer Along The Way

What Your Journey Looks Like

For Customer Support roles, growth is not just a promise—it's a path. At Exness, you can build a stable, fast‑moving career where your skills grow with your impact.

Watch here how a career in Customer Support at Exness can evolve.

What it's like here

Curious about what working at Exness really looks like? Follow us on Instagram and LinkedIn. We share the real Exness experience—our people, ideas, moments, and everything in between.

Sounds like you? Apply.

At Exness, we’re an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity, or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.

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