Service Delivery Coordinator- Japanese Speaker

Overview

Service Delivery Coordinator- Japanese Speaker role at Lenovo. Lenovo is a US$69 billion revenue global technology company focused on delivering Smarter Technology for All.

We are Lenovo. We do what we say. We own what we do. We WOW our customers. This position requires handling communications with customers (external) and stakeholders (internal), addressing services-related requests and supporting service escalations. The main tasks include review of service requests, delivering resolutions, and ensuring timely billing. The role supports the Service Delivery Manager (SDM) to ensure desired customer satisfaction and service KPIs are fulfilled.

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Key Responsibilities

• Serves as primary point of contact (besides SDM) for customer inquiries and orders, ensuring issues are resolved in a timely and satisfactory manner.
• Update the product catalogue, onboard customers into SNOW, and collaborate with the transition team to understand established process mapping.
• Execute and coordinate the order management process from forecasting to invoicing.
• Manage deployment of Lenovo devices (desktop, laptop, tablet) and third-party products between partner and customer.
• Coordinate collection of unused machines from customer premises back to storage location or funder.
• Monitor and manage inventory levels.
• Perform device and accessory asset management.
• Set up tracking for SLA monitoring and other necessary metrics.
• Prepare monthly billing files for invoicing and ensure timely invoicing as per contract.
• Maintain and provide data for internal and external reports (e.g., MBR, QBR).
• Build solid working relationships with partners to ensure smooth deployments and excellent order management.
• Actively participate in UAT enhancement testing and provide recommendations to improve service delivery.
• Develop and maintain a thorough understanding of the organization's products and services to provide accurate information to customers.
• Coordinate with vendors or other departments to resolve customer incidents, ensuring high-quality service delivery.

Position Requirements

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class.

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Location : Serkam, Malacca, Malaysia

Salary : MYR2,000 - MYR3,000

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