Head of Cash Management Ops Centre (FVP)

Head of Cash Management Ops Centre (FVP)

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Guided by our values – Honorable, Enterprising, United and Committed – we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB‑wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services. As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enable business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Cash Management Operations Centre (CMOC)

CMOC is part of UOB’s Global Technology & Operations organization. It handles a full range of Cash Management products and services for the bank’s Wholesale Corporate and Retail Customers across diverse industries and business segments. The role of Head of Cash Management Operations Centre at IH2 provides management oversight and manages the team in IH2 which serves as an extension to the CMOC team in Singapore. Key products and services include Inward and Outward Remittance, Inward and Outward Singapore Dollars MEPS Plus Payments, Corporate Account Opening & Maintenance, Corporate Business Internet Banking Setup & Maintenance and SWIFT Operations. For SWIFT Operations, SWIFT Message routing is a key activity. Our Remittance processing supports both Wholesale and Retail customer segments. Overall, the team functions as an important conduit to support both UOB wholesale and retail customers using our Cash Management services and products.

Job Responsibilities

• Lead the team in IH2 supporting Remittance, Corporate Account Opening & Maintenance, Corporate Business Internet Banking Setup & Maintenance and SWIFT Operations.
• Plan, review and execute the business directions, goals and strategies for the teams.
• Supervise the team’s daily operations and meet all set goals.
• Ensure products and services are delivered with accuracy and timeliness in accordance with SOPs / KPIs set by management.
• Ensure that efficient and quality service is rendered to customers per the Service Level Agreement and implement the “Do it right the first time” and “Zero defect” principles driving processing excellence.
• Build a high‑performance and motivated team.
• Raise escalations to the appropriate management levels on a timely basis, as required.
• Keep the Bank’s policies, guidelines, controls and compliance requirements up‑to‑date and strictly adhered to.
• Adhere to all applicable laws and regulations.
• Ensure staff exercise vigilance when processing, overriding, authorising and approving transactions.
• Review and update Standard Operating Procedures and Delegation Memos periodically, at least annually.
• Maintain high standards of operations control and compliance to protect the Bank’s and Customer’s interests.
• Build a dynamic and proactive strategy in Risks and Controls at the division level to ensure robust controls and stay ahead of trends and challenges, achieving Controls Excellence for the division.
• Follow up promptly on areas of non‑compliance or improvements highlighted by auditors, compliance, risks management and regulators, resolve quickly and brief staff to prevent recurrence.
• Investigate discrepancies, exceptions and non‑compliance, and raise unusual or exceptional activities to the CMOC Risks & Control Lead and CMOC Head promptly.
• Manage Key Risk Indicators at the division level.
• Ensure clean desk policy is strictly adhered to comply with Banking Secrecy Act and PDPA.
• Champion process improvements at the team level to deliver strong results and drive positive outcomes.
• Pursue process improvements through elimination, simplification and automation, STP, digitalisation to deliver results and realise productivity and efficiency gains.
• Represent the teams / division in meetings with Management, Business Partners and Auditors, as appropriate.
• Resolve customers’ operational problems, complaints and queries promptly and satisfactorily, eliminating risks of recurrences.
• Show good service recovery skills especially when dealing with complaint cases.
• Adhere to the Bank’s human resource policies.
• Analyse staff capabilities to identify skill gaps, arrange for coaching / training and provide guidance to staff in their job performance regularly, as part of ongoing staff development and career development plans.
• Track key performance indicators and monitor staff performance against the key performance indicators.

Job Requirements

Additional Requirements

Develop, Engage, Execute, Strategise

Equal Opportunity Employer

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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Seniority Level

Executive

Employment Type

Full‑time

Job Function

Finance and Sales

Industries

Banking

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