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Internship in Customer Service
AL-IKHSAN SPORTS AEON BUKIT INDAHTaman Tun Dr Ismail, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanDiploma / Degree in Business Studies Eager to learn and passionate in Business & Marketing Able to work in Headquarter Are you able to work in Al-Ikhsan HQ? (Glo Damansara Mall / Damansara Perdana) Where are you staying? Why do you want to work with Al-Ikhsan? How long is your internship duration and Starting & End date? Field of Study & CGPA i.e : Diploma In Marketing CGPA 3.23, Diploma In Customer Service CGPA 3.23, Degree in Business Studies CGPA 3.02, etc.
We are seeking a motivated Customer Service Intern to join our team at our Kuala Lumpur office. This role is focused on providing top-tier support to our customers primarily through digital channels. It's an excellent opportunity to gain practical experience in online communication, customer relationship management (CRM), and digital problem-solving in a professional, office-based environment.
Key Responsibilities :
- Serve as the primary point of contact for customer inquiries via online channels, including email, live chat, and social media platforms.
- Provide timely, accurate, and friendly assistance to customers.
- Effectively troubleshoot customer issues, identify solutions, and guide them through the resolution process.
- Meticulously log all customer interactions and feedback in our CRM system.
- Collaborate with internal departments to resolve complex issues and improve the overall customer experience.
- Assist in creating and updating our online help-desk articles and FAQs.
Requirements :
Job Type : Internship
Contract length : 3 months
Pay : RM1,000.00 per month
Application Question(s) :
Work Location : In person
Buat amaran kerja untuk carian ini
Customer Service • Taman Tun Dr Ismail, Kuala Lumpur, Malaysia