HOUSEKEEPER (HEAD OF DEPARTMENT)

Responsibilities

Supervise, lead and train all team members within the housekeeping department.

Conduct daily inspection of entire resort premises, including guest rooms, public area and washrooms, landscape compound, restaurant outlet, as well as administrative offices.

Verify daily tasks to Public Area Attendant and Laundry Attendant. Verify daily maid assignment report to ensure maximum productivity and efficiency.

Update all associates on various information via daily briefing and communication log book.

Achieve annual KPI established with strategic action plan implementation.

Manage daily consumption of guest supplies, including room amenities, coffee, tea, mini bar stock supplies, etc. Ensure proper daily record is updated.

Organize and conduct monthly inventory for linen, guest supplies as well as operating equipment as determined by established policy. Request stock and guest supplies based on established par leve.

Qualifications

More than 5 years of relevant work experience required for this role.

Excellent leadership, interpersonal and communication skills.

Committed to delivering high levels of customer service.

Ability to work under pressure.

Flexibility to respond to a range of different work situations.

Strong organizational, budget management and problem solving.

Open for Malaysian only.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a housekeeper?
• Do you have customer service experience?
• Do you have recovery / retention experience?
• Do you have professional housekeeping experience?
• Have you worked in a role where you were responsible for budget management & forecasting?

Perks & Benefits

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