Senior Associate - Claims (Regional Operations Support)

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for determining the validity and authorising settlement of individual life insurance claims

Review processes and make recommendations on policies and guidelines to individual life insurance claims

Assess and settle individual life insurance claims arising from policies in force

Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA

Process all individual life insurance claims documents timely

Answer inquires relating to claims processing

Requirements

Education qualification in Biomedical, Biotechnology, Health Science, Biology or related fields

Minimum 3 years of reimbursement claims experience

Sound knowledge of medical terms and claims processes

Good communication and decision-making skills

Self-motivated and customer-driven

Sound problem solving skill

Additional Notes

Training will be provided

Our office is located in the serene town of Cyberjaya (moving to Putrajaya in 2026)

1 day work from home arrangement each week

Smart casual or active wear every day

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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