Swarovski Junior IT Global Service Desk Specialist

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior IT Global Service Desk Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us.

About the job

Your responsibilities include, but are not limited to :

• Highly skilled user support primarily for Client Hardware, Windows Operating System and Office environment to complete workflow tasks, incidents and request in a cost-efficient manner
• Solving user requests / incidents directly or qualified routing of tickets to corresponding second level support team.
• Striving for a high 1st level support solution rate to gain high level of user satisfaction.
• Acting as the single point of contact (SPOC) for end users and helping them with their IT issues.
• Informing actively IT users about the status of their request and if necessary coordinating with other teams involved according to the urgency of the request.
• Reporting of requests in the corresponding ticketing system (Change order, incident or requests)
• Documentation of problem solutions and ongoing maintenance of internal knowledge database.

About you

We are looking for a unique and amazing talent, who brings along the following :

What we offer

You can expect a range of benefits, including :

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone / everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

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