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Payment Operations Associate

AtomeKuala Lumpur, Kuala Lumpur, Malaysia

14 jam yang lalu

Penerangan pekerjaan

Atome Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Role Summary

We are seeking an experienced Payment Operations Specialist to join our dynamic team. This role is critical in ensuring smooth daily repayment, refund, and dispute operations across the APAC region. The ideal candidate will bring deep expertise in payment networks, strong problem-solving abilities, and a proactive approach to process improvement in a fast-paced environment.

Key Responsibilities

Process and oversee daily repayment, refund, and dispute operations with high accuracy across APAC markets
Lead investigations into complex operational issues and implement effective solutions
Serve as a subject matter expert on external payment networks, ensuring compliance with all regulations
Identify potential settlement operation risks and develop mitigation strategies
Create and maintain comprehensive operating manuals, user guides, and process documentation
Collaborate cross-functionally to resolve operational problems, complaints, and queries in a timely manner
Mentor junior team members and contribute to team knowledge sharing
Analyze operational data to identify trends and recommend process improvements
Participate in special projects and initiatives to enhance payment operations efficiency

Required Qualifications

Minimum 3 years of experience in payment operations, banking environment, or similar role (increased from 2 years)

Comprehensive knowledge of Card Network compliance and regulations for both domestic and international transactions

Strong analytical skills with the ability to identify and resolve complex operational issues

Excellent communication skills with the ability to collaborate effectively across departments

Experience managing multiple communication channels

Demonstrated ability to thrive in a hyper-growth, fast-paced environment

Flexibility to work beyond standard hours when necessary to meet team objectives

Bachelor's degree in Finance, Business, or related field (or equivalent experience)

Preferred Qualifications

Advanced proficiency in Microsoft Office Suite, particularly Excel

Experience in banking, fintech startup, or similar financial services environment

Knowledge of additional payment methods and emerging payment technologies

Experience with process automation and operational efficiency improvements

Previous experience mentoring or training team members

Professional certification in payments or operations management

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

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Operation Associate • Kuala Lumpur, Kuala Lumpur, Malaysia