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Client Support Executive -Forex Fintech, Fresh are welcome

Client Support Executive -Forex Fintech, Fresh are welcome

Ultima MarketsKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Responsibilities

  • Act as the primary point of contact for IB clients through live chat, email, social media, and phone.
  • Handle a broad range of client inquiries, including account opening, IB account setup, deposits, withdrawals, and technical issues related to trading platforms and applications.
  • Investigate client feedback, provide timely resolutions, and escalate complex cases when necessary.
  • Maintain and update handbooks and training documentation for sales clients (e.g., onboarding guides, video tutorials, FAQ documents) to reflect current operations and policy changes.
  • Ad hoc administrative and operational support : support cross-departmental requests and projects, and assist with generating CRM reports when needed.

Requirements

  • Prior customer support experience, especially in Trading Platform working experience.
  • Fresh graduates are welcome to apply.
  • Knowledge of Forex trading concepts and platforms.
  • Excellent communication skills, both written and verbal.
  • Ability to multitask, solve problems, and meet deadlines.
  • Proficiency in customer support software, CRMs, and trading platforms.
  • Applicant must be able to work shift duty; Morning shift in office; for other shifts, start times are 1 PM–10 PM or 3 PM–12 AM, with work-from-home base.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Administrative, Customer Service, and Consulting

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    Buat amaran kerja untuk carian ini

    Client Executive • Kuala Lumpur, Kuala Lumpur, Malaysia