AI Technical Consultant (TDCX AI)

AI Technical Consultant (TDCX AI)

Location : Kuala Lumpur, Malaysia

Overview

Join TDCX, a global BPO leader, to design AI‑driven solutions for top brands. Contribute to innovative CX and digital marketing services.

Key Responsibilities

• Collaborate with clients and cross‑functional teams to understand requirements and design AI‑driven solutions that address business challenges.
• Conduct technical assessments, analyze data, and recommend AI solutions that are practical, scalable, and aligned with client goals.
• Translate complex technical concepts into clear, actionable insights for clients and internal stakeholders.
• Craft technical language and solution descriptions in proposals, ensuring clarity, accuracy, and alignment with client needs.
• Leverage large language models (LLMs) such as ChatGPT, Claude, and similar tools to enhance solution design, analysis, and proposal development.
• Scope AI solution requirements, propose implementation plans, and support deployment strategies in collaboration with technical teams.
• Stay current with AI, machine learning, and CX trends, integrating new technologies and methodologies into TDCX AI’s solutions and proposals.
• Support the creation of thought leadership materials, presentations, and content for industry events to showcase TDCX AI’s expertise.

Qualifications

Benefits

About TDCX

TDCX is a Singapore‑headquartered BPO company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries.

With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States.

For more information, please visit .

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