Customer Service Representative (Mandarin Speaking) | Remote / WFH | Shifting

1 day ago Be among the first 25 applicants

Turn every conversation into a connection. Be the trusted guide who helps customers feel secure in every transaction and confident in every click. Build your global career without leaving your home in Malaysia. This is your chance to make your mark in the fast-paced fintech industry - supporting international clients, mastering the language of finance, and creating meaningful impact across borders.

Job Description

As a Customer Service Representative , you’ll support customers across global markets, handling inquiries, troubleshooting issues, and ensuring exceptional service at every touchpoint. Your bilingual expertise will help bridge communication gaps, delivering seamless experiences in both English and Mandarin.

Job Overview

Employment type : Full-time

Shift : Shifting

Work setup : Remote / Work From Home (Malaysia)

• Remote / work-from-home arrangement
• Eight (8) days annual leave
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit

The Qualifications We Seek

Your Daily Tasks

About the Client

Our client is a leading provider of financial solutions built for the modern digital age. With deep expertise in fintech and cryptocurrency services, they specialize in delivering seamless, secure, and customer-first financial experiences. Their commitment to efficiency and innovation continues to empower individuals and businesses to navigate the evolving world of digital finance with confidence.

About Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

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