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IS Application Support Analyst

IS Application Support Analyst

Jobstreet MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
3 hari lalu
Penerangan pekerjaan

Manage workflows, user access, security settings, and system configurations.

Monitor system interfaces and resolve first-level application issues to ensure smooth operations.

Provide application support and assist with configuration, maintenance, and user management.

Key Roles

  • Salesforce Service Cloud Administration – Manage workflows, user access, security settings, and system configurations.
  • Interface Monitoring & Level 1 Support – Monitor system interfaces and resolve first-level application issues to ensure smooth operations.
  • Anaplan Platform Administration & Support – Provide application support and assist with configuration, maintenance, and user management.

Responsibilities

  • Support Salesforce Service Cloud, Microsoft D365 F&O, and Esker applications.
  • Maintain and administer Salesforce workflows, e-forms, user accounts, security controls, and interface configurations.
  • Monitor system integrations and provide Level 1 resolution to ensure smooth system performance.
  • Gather, validate, and document business requirements.

    • Projects & New Initiatives

  • Act as Subject Matter Expert (SME) for Salesforce Service Cloud (Employee Intranet platform).
  • Support SIT and UAT activities for Salesforce, D365, and Esker upgrades and change requests.
  • Ensure all enhancements comply with governance, control, and security standards.

    • Requirements

  • Bachelor’s Degree in Information Systems, Computer Science, or related disciplines (Finance background is an advantage).
  • Minimum 3 years of working experience in IS / IT, including relevant experience in application support and project implementation.
  • Hands-on knowledge in Salesforce Service Cloud (administration, workflows, user access, security controls) – Mandatory.
  • Knowledge of Microsoft D365 F&O and Esker applications is a strong advantage.
  • Strong analytical and problem-solving skills.
  • Proactive, organized, and able to work independently.
  • Good communication skills and ability to work in a multicultural team environment.
  • Fluent in English (Chinese language proficiency is an added advantage).

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    Application Support Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia