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Customer Service Advisor _Cyberjaya
eTeam Workforce Sdn. Bhd. (Malaysia)Sepang, Selangor, Malaysia2 hari lalu
Penerangan pekerjaanClarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and / or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and / or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
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Customer Service • Sepang, Selangor, Malaysia