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Customer Service Executive | Ampang 2023-02-14
Customer Service Executive | Ampang 2023-02-14J&T Express • Ampang
Customer Service Executive | Ampang 2023-02-14

Customer Service Executive | Ampang 2023-02-14

J&T Express • Ampang
30+ hari lalu
Penerangan pekerjaan
  • Responsible to communicate with existing customers through telephone or chat tools, and provide after-sales related information consultation. (B2B)
  • Assist customers solve their demands and enquiries related to business processes.
  • Responsible to handle customer complaints and customer feedbacks, promptly convey customer complaints to relevant personnel and carry out follow-up order processing results (customer complaint handling form).
  • Assist customers to complete orders, material inquiry and return service processing.
  • Responsible for customer's consultation on products, orders, logistics, etc.
  • Accurately record customer questions and complaints, provide the first respond immediately, and maintain good communication and contact with various departments to increase customers' good impression of the company.
  • Responsible liaise with seller, respond to seller e-mails and contact with seller regarding on seller’s goods.
  • Responsible to respond and pick up forwarder calling regarding on incoming lorry and trucks.
  • Follow up with problematic and return parcels, update parcel status in system.
  • Any ad-hoc task required by the manager.

Job Requirement

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Required skill(s): communication skill, problem solving, able to cope with stress, critical thinking, MS Office.
  • Must have relevant experience.
  • Own transport.
  • Applicants must be willing to work in Ampang.
Buat amaran kerja untuk carian ini

Customer Service Executive | Ampang 2023-02-14 • Ampang

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